Sunday, June 14, 2009

Now What?

The news about the national economy is enough to make us think the world is coming to an end..... it's not.

What should you do as a small business owner to protect yourself?

Don't be offended but... you should do what you should have been doing all along.

Focus on customer service and quality. Often these 2 things are FREE to you and increase profits. Want a simple example?
McDonald's, the food isn't very good but you know exactly what you're going to get. People go there for consistency - lots of food, at a low price at a quality that is predictable.

Consistent mediocrity beats erratic sometimes great, sometimes terrible.

Forget the news, get your business on track.

Customer service and consistent quality.

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